Free Shipping on Orders over $500.00
We are able to ship our fresh Caviar overnight, Monday through Friday.
Shipping method:
All Perishable Items will be shipped via UPS Priority (Overnight). Non-perishable Items will be shipped via UPS Ground (3-7 days). If perishable and non-perishable items are combined they will be packaged in one shipment and the entire order will be classified as perishable and shipped using Overnight service. Shipping and handling charges will apply and appear at the Checkout/Shopping Cart prior to processing your order. All orders are subject to handling fees assessed at the time of shipping if necessary.
Order deadlines:
Orders received by 12:00 PM EST will arrive the next day Monday through Friday.
For Orders placed after 12:00pm EST Friday, they will be processed for Monday the following week delivery, unless Saturday Delivery is selected. Weekend delivery fees may apply.
Orders processed on weekends will not be shipped until the next business day.
There will be no shipping during the holidays of New Year’s Day, President’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, & Christmas.
Holiday Shipping Schedule:
We highly recommend that all Holiday orders be placed in advance with ample time to be delivered. Saturday delivery is available during the Holiday Season with FedEx Priority Overnight. An extra fee at the checkout applies as Fed-Ex has a surcharge for weekend services.
Signature Required:
Unless specified that there will be someone to receive the package, Northern Divine Aquafarms nor carriers are held responsible once the package has been delivered to the desired shipping address. If you feel it’s necessary to receive the package, we ask that you check the box for signature required to ensure proper delivery of your fresh Caviar.
Guarantee:
We guarantee a fresh and well packed Caviar delivery nationwide. All our shipments are insured. In the event there is any issue, we must be notified immediately within 24 hours of delivery or the lack thereof in order to process a claim and further investigate into any potential inconvenience.
We at Northern Divine Aquafarms are dedicated to ensuring the freshness in all orders. All our caviar is packed fresh at our state of the art facility once the order is placed and approved for process. Caviar is packed in an air tight, fully insulated packaging which also preserves the temperature for up to 72 hours. Thermo-cooler boxes are used to house the contents with non-toxic ice packs to further contain temperature escalation once shipped. We ensure and guarantee that all our food products you will receive will be in the same fresh conditions as when they were processed and shipped at out facility.
Unforeseen Delays:
Delays in transportation can happen, due to carrier mishap and possible weather delays or mechanical issues. We are at hand to assist and track all packages and resolve any rare moments of shipping delays. Our Themro-coolers and packing process ensure that your package will still preserve its freshness and great taste. We provide enough Ice-Packs and temperature containment to withstand such delays.
Immediate Attention:
Caviar is perishable and of high value, therefore we ask that once shipped, you or someone else be available at the address provided to sign for the package and properly receive and store the Caviar. If you selected to leave the package at the front door, Sasanian Caviar will not be held responsible if the perishable item spoils or is not accountable after proper delivery as requested.
Tracking:
All customers will receive tracking confirmation once package has been shipped. If you have not, call us and we will be glad to provide the tracking information.
CITES & ESA:
Due to intentional regulations and compliance to the Endangered Species Act, we are not able to export any Sturgeon roe, meat products outside of USA without proper certifications and permits, including CITES. The legal amount for personal carry cannot exceed 125 grams of Caviar. Additionally, due to recent federal regulations.
Sasanian Caviar – Return & Exchange Policy
Sasanian Caviar’s business practices follow all applicable FDA regulations, the U.S. Food Safety Modernization Act (FSMA), and all pertinent federal, state, and local food safety rules and guidelines. Our mission is to safeguard public health and promote consumer welfare by ensuring safe handling, storage, and delivery of premium perishable foods.
To maintain the highest safety standards, Sasanian Caviar uses secure, temperature-controlled packaging technology designed specifically for perishable food transport. Any accidental transportation damage must be addressed directly with the shipping carrier according to their policies.
Because perishable food products cannot be resold once returned—and to prevent risks associated with spoilage, contamination, or misbranding—we must discard all returned food items. Therefore, all food sales are FINAL SALE. No return or exchange claims will be accepted for food products.
We provide proper sanitation supplies for our employees at all times, including tissues, no-touch disposal receptacles, and priority access to handwashing facilities with soap and water.
All delivery dates are approximate. Sasanian Caviar shall not be liable for any damage or loss resulting from delays or failures to deliver for any reason, including but not limited to issues with suppliers, governmental actions, embargoes, fires, floods, accidents, sabotage, strikes, labor difficulties, war, riots, transportation delays, or carrier defaults. In the event of delay, delivery time will be extended by a period equal to the delay.
A buyer’s exclusive remedy for Sasanian Caviar’s inability to deliver shall be rescission of the order only if exercised before the product has been delivered to the carrier.
Agreement to Sasanian Caviar’s terms and conditions constitutes the entire agreement between the buyer and Sasanian Caviar. No term of this agreement may be amended, waived, or terminated orally; any such modification must be made in writing and signed by all applicable parties unless otherwise stated herein.
The agreement and all rights hereunder shall be governed by the laws of the state in which Sasanian Caviar operates. Parties irrevocably submit to the jurisdiction of the courts within that state and waive any objection regarding inconvenient forum. In any dispute arising out of or relating to this transaction, the unsuccessful party shall pay all costs and expenses incurred by the successful party, including reasonable attorney’s fees and related costs.
Returns and Exchanges
All merchandise is guaranteed to arrive fresh and should be inspected immediately upon delivery.
If for any reason you are not satisfied with your purchase and have identified a quality-related issue, please contact us within 24 hours of delivery to request a refund or exchange for the purchase price of the product (excluding shipping and handling fees).
Please retain all original packaging for any claims or returns.
If an exchange is approved, replacement products will be shipped promptly once the claim has been processed and confirmed.
If you choose to return an unopened, unused, non-perishable merchandise item (e.g., accessories), Sasanian Caviar may apply a 20% restocking fee to the value of the item, deducted from the refund.
ALL RETURNS MUST BE SHIPPED TO:
Sasanian Caviar
Attn: Receiving Department
5691 NE 14th Avenue
Fort Lauderdale, FL 33332
For questions about shipping or returns, please contact our Customer Service team during regular business hours.
All prices are subject to change without prior notice.
Important!
Please inspect your package and products immediately upon arrival.
If your package arrives damaged or appears tampered with, contact the carrier (FedEx, UPS, or other) and Sasanian Caviar’s Customer Service Department right away.
Delays in reporting issues may limit our ability to file a claim on your behalf.
Please keep all packaging and items exactly as received until your claim has been fully resolved.